Terms of Service

These terms are the agreement between Joshua Lovelace, trading as TechnicianOps (“we”), and the business that opens an account (“you”) for use of TechnicianOps (the “Service”). By creating an account, or by using the Service on behalf of a business, you accept them for yourself and for that business.

If you are accepting on behalf of a company, you confirm you are allowed to bind it. TechnicianOps is run by a sole operator rather than a registered company; the agreement is with Joshua Lovelace personally.

The Service is field service management software: customer records, scheduling and dispatch, route optimisation, a technician mobile app, online booking, estimates with e-signature, invoicing, payments, a customer portal, automated messaging and reporting. Which of these you get depends on the plan you choose.

The Free plan is not a trial. It runs one login with the customer records, scheduling, technician app, estimates, invoicing and payments, for as long as you want it and without a card. Paid plans start with a fourteen day trial with every feature unlocked, also without a card.

If you do not subscribe when a trial ends, the account moves to the Free plan rather than closing. Your data stays where it is, and that plan's feature set and user limit then apply, so logins beyond the one it includes are suspended until you subscribe. You can export your customer list and job history to CSV at any time, on any plan.

You are responsible for your credentials and for everything done under your logins. Keep registration details accurate, give each person their own login rather than sharing one, and turn on multi-factor authentication where you can.

Tell us promptly at [email protected] if you think an account has been used without permission.

You own the records your business puts into the Service. You grant us only the rights needed to host, process, back up and display that data so the Service can work, plus the right to produce aggregated statistics that do not identify you or your customers.

How personal data is handled is set out in the Privacy Policy, which forms part of this agreement.

When the Service sends a text or an email to one of your customers, it is sent on your behalf and in your name. You are responsible for having the consent that applies where you operate, for honouring opt-outs, and for the accuracy of the content you configure.

You are also responsible for what your technicians record on a visit, including photos taken at a customer's property.

• Do not try to reach data belonging to another organization on the platform.
• Do not probe, load-test, scrape or interfere with the Service or the systems it runs on, except through the documented API within its published limits.
• Do not use the Service to send unlawful, deceptive or unsolicited bulk messages.
• Do not upload content you have no right to use, or anything that carries malware.
• Do not resell or white-label the Service without a written agreement with us.

Plan prices, seat counts and the billing cycle are shown when you subscribe. Monthly plans renew monthly; annual plans are billed for twelve months at the price of ten and renew annually until cancelled.

Fees are exclusive of tax unless stated otherwise, and are charged to the payment method on file. Except where the law says otherwise, payments are not refundable; if you cancel, you keep access to the end of the period you have paid for. Changing plans takes effect immediately and we pro-rate the difference.

If a payment fails we will retry and email you. Accounts that remain unpaid after 14 days may be suspended.

Card payments you collect through the Service are processed by our payment provider under its own terms, and you are the merchant of record for your own customers. You handle refunds, chargebacks and disputes with them, and you keep enough funds available to cover them.

We do not hold your funds and we are not a party to the sale between you and your customer.

Some features depend on outside providers: mapping and geocoding, email delivery, SMS delivery and payment processing. Their availability is not something we control, and their terms apply to their part of the work.

We work to keep the Service available and quick, and we schedule maintenance outside busy dispatch hours where we can. We do not promise uninterrupted operation.

Features change as the product develops. If a change materially reduces a capability you rely on, we will give reasonable notice before it lands.

You can stop using the Service at any time from your billing settings. We may suspend or close an account for a material breach of these terms, for non-payment, or where use of the Service threatens its security or other customers.

Except in cases of abuse, we will tell you first and give you a chance to fix the problem. After an account closes you have 30 days to export your data before it is deleted.

The Service is provided as is, to the extent the law allows. We do not warrant that it will be error-free, that route optimisation will produce a particular result, or that messages sent through third-party carriers will always be delivered.

The Service is a tool for running a business; it is not advice about pesticide use, licensing, tax or employment law, and it does not replace your own compliance obligations.

Neither party is liable for indirect, incidental or consequential loss, or for lost profits, revenue or goodwill. Our total liability arising out of the Service is limited to the fees you paid in the twelve months before the claim.

Nothing in this section limits liability that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from your use of the Service in breach of these terms, from the content you upload, or from messages sent to your customers without the consent the law requires.

These terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. The state and federal courts located in Texas have exclusive jurisdiction over any dispute.

Before filing anything, both sides agree to try to resolve the dispute in good faith by writing to the other for 30 days.

We may update these terms. Material changes are announced in the Service or by email before they take effect, and continued use after the effective date means you accept the new version.

Questions about these terms: [email protected].